Excelsior has established an Equity Scholarship Fund to act towards inequities in criminal justice, education, and healthcare systems. This scholarship funding aims to address institutional racism and systemic inequity across multiple public systems that negatively impact people of color. Excelsior believes that all racial and ethnic minorities deserve opportunities to change systems from within.
Be kind. Be flexible. Be adaptable. Remember that people may be operating with limited resources, access to technology, or the internet, and graphics may appear differently or not at all. Asking service participants if they have particular needs concerning access and accommodations during remote or online groups. Because of the change in learning contexts, participants may have or need accommodations they had not previously requested, and some participants may need to make adjustments to their accommodations.
Ensure that our materials are accessible for individuals who may be differently-abled. For video meetings with Zoom, we can record the meeting and enable captions that will appear when the video is downloaded. We can also utilize the chat box feature to share written notes, which can be saved and shared later.
Use language that exhibits respect and sensitivity to all constituents we are communicating with (community members, service participants, and colleagues). Using generic greetings and avoid gender-specific language. Examples include: “Greetings” “Good afternoon”, “Good evening” and so on.
Being mindful of the ways in which a crisis can impact various communities and how individuals from different backgrounds (race, ethnicity, age, religious affiliation, socioeconomic status, gender, sexual orientation, etc.) may have varying responses to the same situation based on their lived experiences. Being cognizant that during a global crisis there may be increased tension and heated discussions.
COVID-19 HEALTH EQUITY RESOURCES
Excelsior Wellness believes that Health Equity is the realization by all people of the highest attainable level of health. Achieving health equity requires valuing ALL individuals and populations equitably. It entails focused and ongoing societal efforts to address avoidable inequalities by [ensuring] the conditions for optimal health for all groups, and a focused emphasis on those who have experienced historical or contemporary injustices and socioeconomic disadvantages.
Excelsior Wellness promotes opportunity. An obstacle that may delay or obstruct individuals from obtaining the certifications required for employment may contribute to reduced economic opportunity and reduced access to health services. Excelsior Foundation seeks to identify and minimize those policies and practices that present challenges including decreasing the technical divide.
Excelsior Wellness explores all possibilities to partner with Accredited training programs to include information on educational opportunities. It supports for applicable career ladders for all staff and specific opportunities for underrepresented staff.
Excelsior Wellness staff and all subsidiaries staff will treat internal and external customers with respect. Frequently, our service participants include community members that are considered economically disadvantaged populations. In our communications and digital access, Excelsior Wellness explores opportunities to share public health messages and direct callers to other resources in their preferred language when possible. Our committed community outreach team will explore several pathways to increase access to resources appropriately shared and of assistance to diverse communities.
Excelsior Wellness Health Equity Opportunity Statement:
Your health shouldn’t depend on the color of your skin or the neighborhood you live in.
The crisis in racial disparities in our country’s health care is in need of immediate changes and unacceptable. While Excelsior Wellness and our subsidiaries have made great strides in addressing racial health disparities in our local communities, we understand that there is so much more to be done. We are committed to ensuring quality care and culturally sensitive and responsive services are available to every service participant and staff member. If this is not your experience, do not hesitate to reach out to our community care officer or Human Resources office.